privacy policy
This website is operated by Ecotaste Ltd.
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
the personal information we collect about you,
what we do with your information, and
who your information might be shared with.
Who we are
Ecotaste Ltd are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).
What information we collect?
Personal information provided by you
We collect personal information about you (such as your name, address, email address, telephone number) when you register with us or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, compete customer surveys or participate in competitions.
Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide products and services, improve and personalise our service to you.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
give consent to the transfer of his/her personal data abroad.
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as the following on our website.
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
We may also monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How will we use the information about you?
We collect information about you so that we can:
Identify you and manage any accounts you hold with us;
process your order; conduct research, statistical analysis and behavioural analysis; carry out customer profiling and analyse your purchasing preferences;
if you agree, let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
Detect and prevent fraud;
• Do a credit check—see 'Credit checking' section below;
• Customise our website and its content to your particular preferences;
• Notify you of any changes to our website or to our services that may affect you;
• Carry out security vetting;
• Improve our services
Marketing
We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you.
Other businesses which we have selected carefully may also send you similar marketing messages, depending on what you agree with us.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete our online order during checkout form for the first time.
If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
Credit checking
We may do a credit check on you:
so that we can make credit decisions about you and your business or household,
to prevent and detect fraud and money laundering.
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
Make credit decisions about you and the people with whom you are financially associated, trace debtors, and prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
Who your information might be shared with
We may disclose your personal data to:
Other companies within our group, our agents and service providers, credit reference agents, law enforcement agencies in connection with any investigation to help prevent unlawful activity, our business partners in accordance with the 'Marketing and opting out' section above, No Sucking Plastic Limited, Para (North) Ltd
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
Access to your account is controlled by a password and user name that are unique to you;
We store your personal data on secure servers; and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your information out of the EEA
We may need to transfer your personal data to countries and territories located outside the European Economic Area, for the purpose of customer processing, server backups. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
email, call or write to us (see ‘How can you contact us?’ below), let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information you want a copy of, including any account or reference numbers, if you have them.
We may charge a small fee £10 for this service.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
email, call or write to us (see ‘How can you contact us?’ below),
let us have enough information to identify you (eg account number, user name, registration details), and
let us know the information that is incorrect and what it should be replaced with.
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
Email, call or write to us (see ‘How can you contact us?’ below).
You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter.
It may take up to 7 days for this to take place, let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to [email protected] or write to us at Ecotaste Ltd 138 Kent Road, Pudsey, England, LS28 9DS
Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.